All Systems Operational

About This Site

Welcome to our Domotz Status Page. Here you can receive information on the current health and performance of systems and applications. If there are any service interruptions, we will post updates to keep our users as informed as possible.

As always if you are experiencing any issues with Domotz, don’t hesitate to get in touch with us at support@domotz.com and we’ll get back to you as soon as possible. Thank you for your business and support.

Uptime over the past 90 days. View historical uptime.
Domotz Pro Service ? Operational
90 days ago
99.42 % uptime
Today
Authentication - North America (US) ? Operational
90 days ago
99.29 % uptime
Today
Authentication - Rest of World ? Operational
90 days ago
99.92 % uptime
Today
Alerting Engine - North America (US) ? Operational
90 days ago
99.36 % uptime
Today
Alerting Engine - Rest of the World ? Operational
90 days ago
99.36 % uptime
Today
Timeseries Data Reliability - North America (US) ? Operational
90 days ago
99.36 % uptime
Today
Timeseries Data Reliability - Rest of the World ? Operational
90 days ago
99.34 % uptime
Today
Public API Endpoint - North America (US) ? Operational
90 days ago
99.36 % uptime
Today
Public API Endpoint - Rest of the World ? Operational
90 days ago
99.36 % uptime
Today
Application ? Operational
90 days ago
99.87 % uptime
Today
Domotz WebApp ? Operational
90 days ago
99.51 % uptime
Today
Domotz Mobile App ? Operational
90 days ago
100.0 % uptime
Today
Violet App ? Operational
90 days ago
100.0 % uptime
Today
Support Chat Operational
90 days ago
100.0 % uptime
Today
Websites ? Operational
90 days ago
99.96 % uptime
Today
Domotz Website ? Operational
90 days ago
100.0 % uptime
Today
Domotz Portal ? Operational
90 days ago
99.89 % uptime
Today
Domotz Blog ? Operational
90 days ago
99.99 % uptime
Today
Online payments Operational
90 days ago
100.0 % uptime
Today
API ? Operational
90 days ago
100.0 % uptime
Today
Webhooks ? Operational
90 days ago
100.0 % uptime
Today
Emails ? Operational
90 days ago
100.0 % uptime
Today
JS ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Dec 3, 2024

No incidents reported today.

Dec 2, 2024

No incidents reported.

Dec 1, 2024

No incidents reported.

Nov 30, 2024

No incidents reported.

Nov 29, 2024

No incidents reported.

Nov 28, 2024
Backend infrastructure maintenance - North America Data Center
Completed - The scheduled maintenance has been completed.
Nov 28, 09:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 28, 09:00 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Nov 27, 16:18 UTC
Nov 27, 2024

No incidents reported.

Nov 26, 2024
Login failures in the US region
Resolved - The issue affecting the US region has been successfully resolved. Users can now log in without any problems, and all Domotz functionalities are operating as expected.

A Root Cause Analysis (RCA) will follow after a full review. We will provide a comprehensive report detailing the incident, its resolution, and steps taken to prevent future occurrences.
Nov 26, 18:08 UTC
Monitoring - We have successfully restored all system functionality, and now users can log in.
We are currently conducting a resync to ensure that all data is up-to-date and accurate.
Nov 26, 17:48 UTC
Update - Efforts are underway to restore data and ensure the system is functioning as expected. We are prioritizing data integrity and system stability as part of this process.

Further updates will be provided as we make progress.
Nov 26, 17:10 UTC
Identified - We have identified the issue as related to AWS OpenSearch Managed Services. Our team, in collaboration with AWS, is currently applying a resolution. Further updates will be provided as the situation progresses. Thank you for your patience.
Nov 26, 16:48 UTC
Investigating - **Description:**
We are currently experiencing issues with logins in our US datacenter. Users may encounter difficulties logging into the application or accessing their accounts.

**Impact:**
- Users in the US region may be unable to log in or may experience delays in accessing the application.

**Next Update:**
Our team is actively investigating the root cause of the issue. We will provide an update as soon as more information becomes available.

We apologize for any inconvenience this may cause and appreciate your patience as we work to resolve this issue. Thank you for your understanding.
Nov 26, 15:49 UTC
Nov 25, 2024

No incidents reported.

Nov 24, 2024

No incidents reported.

Nov 23, 2024

No incidents reported.

Nov 22, 2024

No incidents reported.

Nov 21, 2024
Webapp Data availability in US region
Resolved - This incident has been resolved.
Nov 21, 22:23 UTC
Monitoring - A fix has been implemented, and we are currently monitoring the results. The issue was limited to the topology map rendering and, in some cases, the Interfaces tab of devices.
Nov 21, 22:05 UTC
Update - We are continuing to investigate this issue.
Nov 21, 21:58 UTC
Investigating - We are currently investigating this issue.
Nov 21, 21:57 UTC
Webapp Data availability in EU region
Resolved - The incident in our European datacenter has been successfully resolved. The network topology visualization and device status check functionalities are now operating as expected.

A Root Cause Analysis (RCA) will follow after a full review. We will provide a comprehensive report detailing the incident, its resolution, and steps taken to prevent future occurrences.
Nov 21, 16:13 UTC
Update - We are continuing to monitor for any further issues. We will keep you posted on a resolution.
Nov 21, 15:44 UTC
Monitoring - We have performed and emergency restart for the backend components responsible for the affected functionalities and we recovered the data availability for the EU data center. Services are recovering.
Nov 21, 15:44 UTC
Identified - Our team has identified the root cause of the issue and is actively working towards a resolution. We understand the impact this may have on your workflow and are prioritizing the restoration of full service functionality.
Nov 21, 15:00 UTC
Update - We are currently experiencing an issue within our European datacenter that is affecting specific functionalities of our application, notably the network topology visualization and device status check. This disruption may be causing these parts of the app to not work as expected.
Nov 21, 15:00 UTC
Investigating - We are currently investigating this issue.
Nov 21, 14:54 UTC
Nov 20, 2024

No incidents reported.

Nov 19, 2024

No incidents reported.

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