A fix has been implemented, and we are actively monitoring the results. Remote connections for all US EAST collectors should now be functioning as expected.
Posted Apr 02, 2025 - 21:39 UTC
Update
The issue persists and it is still affecting the EAST servers specifically. As a temporary workaround, moving the collector to a different region — for example, CALIFORNIA — allows the remote connection to work as expected (WEST servers are operational). We're continuing to investigate the root cause on the EAST side.
Change Location:
Through the Mobile App/WebApp/Desktop App select the Collector --> go to Collector Settings (Gear Icon) --> Edit Location: --> Move it to California - USA.
Posted Apr 02, 2025 - 21:16 UTC
Investigating
The issue persisted, and we are currently investigating it further.
Posted Apr 02, 2025 - 20:12 UTC
Update
We are continuing to monitor for any further issues.
Posted Apr 02, 2025 - 19:33 UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Apr 02, 2025 - 19:31 UTC
Update
We are continuing to investigate this issue.
Posted Apr 02, 2025 - 19:31 UTC
Investigating
We are currently investigating this issue.
Posted Apr 02, 2025 - 19:25 UTC
This incident affected: Domotz Service (Remote Connection and VPN on Demand - North America (US)).