Resolved -
This incident has been resolved.
Apr 2, 23:03 UTC
Monitoring -
A fix has been implemented, and we are actively monitoring the results. Remote connections for all US EAST collectors should now be functioning as expected.
Apr 2, 21:39 UTC
Update -
The issue persists and it is still affecting the EAST servers specifically. As a temporary workaround, moving the collector to a different region — for example, CALIFORNIA — allows the remote connection to work as expected (WEST servers are operational). We're continuing to investigate the root cause on the EAST side.
Change Location:
Through the Mobile App/WebApp/Desktop App select the Collector --> go to Collector Settings (Gear Icon) --> Edit Location: --> Move it to California - USA.
Apr 2, 21:16 UTC
Investigating -
The issue persisted, and we are currently investigating it further.
Apr 2, 20:12 UTC
Update -
We are continuing to monitor for any further issues.
Apr 2, 19:33 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Apr 2, 19:31 UTC
Update -
We are continuing to investigate this issue.
Apr 2, 19:31 UTC
Investigating -
We are currently investigating this issue.
Apr 2, 19:25 UTC